Effective date: 01 Jan 2026
Norqessa respects the privacy of guests, subscribers, partners, and job applicants. This Privacy Policy explains how we collect, use, disclose, and protect personal information in Canada. It applies to our websites, cafes, events, and communications where this Policy is referenced. By engaging with Norqessa, you acknowledge that you have read this Policy and understand the practices described here.
Information we collect may include identifiers (such as name, email address, and telephone number), commercial information (such as purchase history and preferences), and internet or device activity (such as pages visited and general location derived from IP address). In cafes and events, we may process payment details through trusted providers and, where permitted, basic loyalty program attributes. We collect data directly from you, automatically through digital properties, and from service providers that support our operations.
We use personal information to provide services, operate cafes, fulfill orders, manage reservations and events, personalize content, improve quality, administer promotions, and communicate with you about updates that may be relevant. We may also perform analytics to understand aggregate trends, measure performance, maintain security, and comply with legal obligations. Where consent is required, we will rely on your choice and provide ways to withdraw consent.
We share information with vendors and partners that help us run our business, such as payment processors, email platforms, analytics providers, and delivery or catering partners. These parties are expected to handle information responsibly and only for specified purposes. We may also disclose information in connection with corporate transactions or when required by law, court order, or to protect the rights, safety, and property of guests, employees, and the public.
Retention periods depend on the type of data and the purpose for which it was collected. We keep information only as long as necessary for legitimate business needs and applicable legal requirements. When information is *** longer needed, we use appropriate measures to de-identify or dispose of it securely. We maintain safeguards intended to protect personal information from unauthorized access, alteration, or misuse, including administrative, technical, and physical controls proportionate to the sensitivity of the data.
Your choices include managing communication preferences, opting out of certain analytics or marketing settings, and updating profile details where such tools are available. You may request access to or correction of personal information held by us, subject to applicable Canadian privacy laws. We will respond within a reasonable time and may request verification to protect your data. If you have questions about advertising preferences or cookies, see the Cookies section below and the settings offered in your browser or device.
Cookies and similar technologies help us remember preferences, measure traffic, and improve site performance. You can adjust settings in your browser to limit or disable certain cookies. Our cookie banner allows you to accept or decline categories where such granularity is provided; your choice will be stored for a defined period. Some features may function differently depending on your selections, but core browsing and access to information should remain available.
Our services are intended for a general audience. If we learn that personal information was provided by a minor in a manner that requires consent from a guardian, we will take steps to review and handle the situation consistent with applicable law and our internal standards. We encourage parents and guardians to guide online activity and discuss privacy practices with young users.
This Policy may be updated to reflect changes in operations, technologies, or legal requirements. When material updates occur, we will indicate the revision date and, where appropriate, provide an additional notice. Continued use of our services following an update indicates that you have reviewed the revised Policy.
Contact us: Norqessa, 421 King Street West, Toronto, ON M5V 1K4. Telephone: + (1) 604 552-78-64. Email: Norqessa@outlook.com. For inquiries related to this Policy or to exercise privacy rights under Canadian law, please reach out using the methods above.
